Refund & Cancellation Policy

Last updated: 4 September 2026

QUATRAE sells digital products only: PDF ebooks, ebook bundles and volume packs, time-limited practice plans and SSB Board assessments. Because access is unlocked the moment Razorpay verifies your payment, all purchases are final except in the cases below.

1. When you can get a refund or re-delivery

We will refund or re-deliver, at your choice, if within 7 days of purchase:

the PDF is corrupt or will not open in a standard PDF reader;
the wrong title was delivered;
your payment succeeded but nothing was unlocked in Your Ebooks and no email arrived; or
you were charged more than once for the same order.

2. What is not refundable

Change of mind after the file has been downloaded or the plan has been used.
Content expectations where a representative preview was available before purchase.
Practice plans and assessments once the entitlement period has started, except in the cases in section 1.

3. How to request

Email support@quatrae.com with your order ID, Razorpay payment ID, the title or plan, and a description of the problem (a screenshot for corrupt files). We acknowledge within 48 hours and decide within 7 working days.

4. How refunds are paid

Approved refunds go back through Razorpay to the original payment method. Banks and UPI apps usually post the credit within 5 to 7 working days; card refunds can take up to 10 working days. We do not refund to a different account or in cash.

5. Plans and cancellation

Monthly and annual plans are one-time, non-recurring purchases. Nothing auto-renews and no card is stored, so there is nothing to cancel: access simply ends at the close of your period (30 or 365 days from payment). Unused questions or assessments do not roll over and are not refundable.

6. Failed or pending payments

If money was debited but Razorpay reports the payment as failed, your bank reverses the amount automatically, normally within 5 to 7 working days. Contact us with the payment ID if it has not arrived by then.

7. Disputes

Unresolved complaints can be escalated to our Grievance Officer via the Contact page. This policy is governed by Indian law; nothing in it limits your rights under the Consumer Protection Act 2019.