Privacy Policy

Last updated: 4 September 2026

QUATRAE is operated by Quatrae, Avador Plaza, Hyderabad, India. We collect only what is needed to run your account, deliver what you buy and prepare your reports. We do not sell personal data. This policy is written to meet the Digital Personal Data Protection Act 2023 and the Information Technology Rules 2021.

What we collect and why

Data	Source	Purpose
Email address, name and profile picture	Google sign-in	Create and secure your account; send purchase, download and report emails
Orders, plan purchases, Razorpay order and payment IDs, amounts	Checkout	Deliver purchases, provide support, keep accounting and tax records
Exam attempts, answers, scores and time taken	Practice and mock exams	Show results and analytics; avoid repeating questions you have seen
SSB Board written responses (PPDT and TAT stories, WAT, SRT, Self Description)	SSB Board	Prepare your feedback report
Self-Description answers (may include date of birth, family and background details)	Free Self-Description tool	Generate your self-description; kept only in your browser unless you email or download it
Cart, wishlist and autosave data	Your device	Convenience; stored locally in your browser
IP address, device and usage logs	Automatic	Security, rate-limiting and fraud prevention

We never receive or store card numbers, UPI PINs or bank credentials. Razorpay handles all payment data under its own privacy policy.

Consent

By signing in and using a feature you consent to the processing described above for that feature. You may withdraw consent at any time by asking us to delete your account (see below); withdrawal does not affect processing already done.

Who processes your data

Supabase (database and sign-in), Vercel (hosting), Razorpay (payments), Resend (transactional email) and AI model providers accessed through the Ollama cloud service, which receive your SSB Board written responses without your name or email in order to prepare feedback. With your consent in the cookie notice, Google Analytics (usage analytics) and Meta Platforms (Meta Pixel and Conversions API, used to measure our Instagram and Facebook ads) receive page views and events such as sign-up, free-report generation and purchase, with your email sent only as a one-way hash. You can change that choice at any time by clearing this site's cookies. Some processors store data outside India; each is bound by contract to protect it.

How long we keep it

Account and purchase records: while your account exists, then up to 8 years as required by Indian tax and accounting law.
Exam and SSB Board responses and reports: until you delete the attempt or your account, or 24 months after your last activity.
Server and security logs: 90 days.
Deleted data may remain in encrypted backups for up to 30 days.

Your rights

You can ask to access, correct, update or erase your personal data, receive a summary of how it is processed, withdraw consent, nominate someone to exercise these rights for you, and complain. Email support@quatrae.com from your registered Google address; we respond within 30 days. If you are not satisfied, contact our Grievance Officer below and, after that, the Data Protection Board of India.

Deleting your account

Email support@quatrae.com with the subject “Delete my account” from your registered address. We erase your profile, responses and reports within 30 days and keep only the purchase records that tax law requires.

Age

QUATRAE is intended for users aged 18 and above. If you are younger, you may use QUATRAE only with the consent of a parent or guardian, who can confirm it by writing to support@quatrae.com. We do not knowingly advertise to or track children.

Cookies and browser storage

We use strictly necessary cookies to keep you signed in, and browser storage for your cart, wishlist and autosave. No advertising or analytics cookies are set unless you choose "Accept all" in the cookie notice on this site; "Essential only" keeps them off.

Security

Data is encrypted in transit and at rest with our hosting providers, purchased files are served only through short-lived signed links tied to your account, and access is limited to authorised staff. Report a security concern to support@quatrae.com.

Changes

We post changes here with a new “Last updated” date and, for material changes, notify you by email.

Grievance Officer

Mr. Sarath, Quatrae
Email: support@quatrae.com
Avador Plaza, Hyderabad

Every grievance is acknowledged within 48 hours and resolved within 30 days of receipt, or sooner where the Information Technology Rules 2021 require it. Mark the subject line “Grievance” and include your order ID if one exists.

See also the Terms of Service and Refund & Cancellation Policy.